FAQ
FAQ
All topics
General
LEGAL
QUALITY
SALES
TECHNIQUE
General
General
Why to choose JTEKT IAM products ?
The products we offer are from OE lines (original products); the quality is strictly identical to the original equipment parts.
General
What is the exact composition of the "steering" product ? What about axial (inner) ball joints, bellows and steering (outer) ball joints?
We offer complete products, the majority of which are supplied with the steering ball joints (long gear), but we can also supply products with only the axial ball joints and bellows (short gear).
General
Are the screws included with the product?
No, the screws to fix the steering on the vehicle are not part of the product.
General
Who should I contact if I have an inquiry?
To contact us, use the info “contact details”, heading “contact”, and specify your need. Your request will then be transferred to the right person.
General
Do you sell components?
No we only sell full product or some repairs kit like : boot kit, OBJ (steering outer ball joints) or IBJ (steering inner ball joints) kit.
LEGAL
LEGAL
How do you ensure the security of Customer / JTEKT exchanges?
All our exchanges are confidential and can be subject to an NDA if necessary.
LEGAL
What is JTEKT's responsibility in customer applications?
You will find all the points dealing with liability in our general terms and conditions of sales (GTC).
QUALITY
QUALITY
What are the returns conditions for your products ?
- If it is a reference error and the product has not been assembled, the distributor will inform you of the return conditions.
- If the installed product is faulty, the procedure between JTEKT and the distributor will be applied.
QUALITY
What is the quality level of JTEKT products ?
JTEKT products are manufactured in our certified plants ISO TS 16949
SALES
SALES
Where JTEKT products can be bought ?
By clicking on this link, you will be redirected to our distribution network “JTEKT IAM distributors”. You can also contact us for more information.
SALES
What is the minimum quantity for an order ?
The number of parts ordered may be different according to the reference. If you need a single part, please contact our distributors.
SALES
How to collect the goods ?
Our sales are FCA and you will have to manage transport.
SALES
How to place an order ?
If you are a distributor, please contact us via the link “contact” and leave us your contact information.
If not, see our distributors via the link “how to find our products”.
SALES
What is the warranty period for JTEKT products?
Warranty periods may vary according to local regulations, so we recommend that you consult our distributors.
SALES
Why are your products more expensive than your competitors ones ?
We only sell original products, at the same quality level as for car manufacturers, our products are often more complete including OBJ (steering outer ball joints).
SALES
Why are your products more expensive than car manufacturer ones?
At same quality level, our products are with more components like OBJ (steering outer ball joints) or made in remanufacturing.
TECHNIQUE
TECHNIQUE
What are the usual volumes for Small Volume Projects?
From 10 to 50.000 units per year.
TECHNIQUE
What information must be provided to define suitable equipment?
Please contact us to obtain the form to complete.
TECHNIQUE
What are the different types of electric steering?
Please refer to the description of the products: C-EPS, P-EPS, DP-EPS, RP-EPS (link to the appropriate section).
TECHNIQUE
How are the steering systems approved?
Each product is directly approved by the car manufacturer concerned during the project phase.
TECHNIQUE
Is it possible to adapt an existing product to a specific application?
After study, some modifications/adaptations are possible but the final integration and validation are the responsibility of the customer (see General Terms Conditions).
TECHNIQUE
How much does a specific development cost?
The cost of specific developments is necessarily very different because they are directly linked to the product – Any development must therefore be studied on a case-by-case basis and is subject to approval by JTEKT’s top management.
TECHNIQUE
Do you supply the connectors on the vehicle side?
This supply is usually the responsibility of the manufacturer, decision to be studied on a case by case basis.
TECHNIQUE
Do you supply the hydraulic hoses on the vehicle side?
This supply is the responsibility of the manufacturer, JTEKT does not supply the hydraulic hoses.
TECHNIQUE
What is a prototype?
It is a product supplied in very low volume or a specific product used by the Customer for the design & Techniqueal validation of prototype vehicles – Some restrictions of use may exist and are the responsibility of the Customer.
TECHNIQUE
Do you have specific product references?
Yes
TECHNIQUE
What is the duration of supply for a product?
The lifespan of our products is 10-15 years after the end of the manufacturer’s serial production and can be subject to the manufacturer’s evolutions during its lifespan.
TECHNIQUE
Do you provide the manufacturer's Techniqueal documentation associated with the product (Drawings, 3D CAD models, CAN data, etc.)?
Yes, but subject to the manufacturer’s agreement for some data.
TECHNIQUE
Are your powerpacks compatible with different types of hydraulic fluids?
Generally yes, but to be studied on a case by case basis.
TECHNIQUE
Is there an "assembly recommendations" manual for your products?
Yes, this leaflet will be provided to you on request.
TECHNIQUE
Are your products delivered programmed?
Yes, the majority of our products are delivered pre-programmed (plug & play type).
TECHNIQUE
Where can I find the product / vehicle assignments?
You can easily find this data on Tecdoc website or by consulting the online catalogs (web).
TECHNIQUE
Can a power pack be assembled on an hydraulic steering gear, designed for a system with a Van pump?
This is possible under some conditions that have to be analysed carefully. Please contact us.
